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Our job offers
Service Desk Support Technician Level 1-2
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Location: Gland
Type of contract: CDI
Department: Support & Service Desk
Your mission
We’re looking for a Level 1-2 Service Desk Support Technician to help our customers resolve their IT incidents and requests. You will be on the front line to provide efficient support and ensure an optimal user experience.
Your responsibilities
- Technical support & assistance: answering end-user calls, assessing and documenting incidents.
- Request and incident management: resolve level 1 and 2 support tickets independently or through escalation.
- On-site intervention: perform actions requiring travel to the customer’s premises.
- Documentation & continuous improvement: maintain an up-to-date knowledge base with resolutions and procedures.
- Communication & customer satisfaction: keep users informed of incident developments and ensure effective follow-up.
- Technology watch: keep abreast of developments in Microsoft and other key technologies to optimize support.
Your profile
- Experience: proven experience in level 1 and 2 technical support
- Technical skills: Windows operating systems, basic networking & connectivity.
- Languages: fluent French, English B1 minimum.
- Soft skills: customer service orientation, autonomy, stress and priority management.
Send us your CV and cover letter today!
System and Network Administrator Level 3
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Location: Gland
Contract type: CDI
Department: network and cybersecurity
Your mission
We’re looking for an experienced Network Administrator to manage, secure and optimize our customers’ network and cloud infrastructures. You will be responsible for administering Fortinet equipment, Azure networks, and supervising security.
Your responsibilities
- Network & security administration: advanced management of Fortinet & Unifi equipment, implementation of security policies, BGP/Static routing.
- Cloud infrastructure: configuring and securing VNet, VPN, Azure Firewall, Load Balancer, NSG.
- Supervision & optimization: performance monitoring, vulnerability management and infrastructure enhancement.
- Support & documentation: N2/N3 intervention, team coaching, configuration writing.
Your profile
- Experience: 3 to 5 years in a similar role.
- Technical skills: Fortinet (NSE 4+), Azure (AZ-104, AZ-700), BGP routing, network security, VLAN, VPN (IPSec/SSL).
- Languages: French (fluent), technical English.
- Soft skills: analytical skills, autonomy, multi-project management.
Send us your CV and cover letter now!
Microsoft/M365 Specialist Level N3
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Location: Gland
Type of contract: CDI
Department: Microsoft Support & Cloud
Your mission
We are looking for a Microsoft/M365 Level N3 Specialist to support our customers in the advanced management of their Microsoft environments. You will be responsible for level 3 support, administration of Microsoft 365 services and securing infrastructures.
Your responsibilities
- Support & technical expertise: respond to complex incidents, analyze and resolve level 3 requests on the Microsoft 365 and Windows Server environment.
- Administration & optimization: manage Microsoft 365 services (Exchange, Intune, Teams, SharePoint, OneDrive) and ensure their security.
- Infrastructure management: maintain and optimize Active Directory, Azure AD, Group Policies and hybrid identity solutions.
- Supervision & documentation: keep configurations up to date, document incidents and best practices.
- Customer relations & continuous improvement: advising users, optimizing processes and ensuring proactive follow-up.
- Technology watch: keep abreast of Microsoft developments to guarantee up-to-date expertise.
Your profile
- Experience: minimum 3 years in administration and support of Microsoft 365 and Windows Server technologies.
- Technical skills: Microsoft 365 (Exchange, Intune, Teams), Windows Server, Azure AD, PowerShell, Microsoft security.
- Languages: fluent French, English B1 minimum.
- Soft skills: analytical skills, rigor, ability to manage complex incidents independently.
Send us your CV and cover letter today!
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+40 employees
At SmartYou, we are fortunate to have a dynamic and diverse team of over 35 employees. Each of them brings his or her own expertise, energy and creativity, helping to create a collaborative and stimulating work environment.
+110 customers
With over 110 customers who have placed their trust in us, our company stands out for its ability to meet a wide range of needs and build solid, lasting relationships. Each collaboration is an opportunity for us to demonstrate our commitment and ability to deliver customized, high-performance solutions.
20 years of expertise
With 20 years of expertise in the IT field, our company draws on a wealth of experience to support its customers in their projects. These two decades of activity reflect our ability to evolve with technologies, to innovate and to offer solutions tailored to each customer’s specific needs.
Our business lines
Support (N1/ N2)
The support technician helps customers solve their IT problems. They diagnose and provide solutions.
Cloud and infrastructure architect
Cloud architects design and optimize IT infrastructures to guarantee system performance, security and availability.
Project Manager
The project manager manages IT projects, coordinates teams and ensures that solutions are delivered on time.
System and network administrator
Manages and secures customer systems and networks. It ensures their performance, resolves incidents and monitors their availability.
Network and cybersecurity specialist
Protects and optimizes network infrastructures. It implements security solutions and ensures system resilience.
Services delivery manager (SDM)
Manages customer relations and ensures the quality of IT services. Coordinates teams and optimizes project management.
The recruitment process at SmartYou
Contact us
Conduct an initial telephone interview to find out about your background and skills.
Technical qualification
We validate your know-how and skills through in-depth technical discussions.
Meeting
A meeting is scheduled with a manager to explain the assignment and assess your fit with our values.